Unfair contracts. There is no way to manage your account or billing in the admin area; you must call the support team to access your billing details. The 'customer support' is terrible; their aim seems to be to obstruct rather than assist with account changes or closures. I sent over 20 emails to close my account, yet they still charged my credit card the following month after I had closed it. Comparable to other poor services; I advise avoiding this one!
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Nextiva powers over a million users and billions of interactions annually with its customer experience platform. From one AI-powered customer experience hub, Nextiva Unified-CXM transforms how businesses engage with their customers with orchestrated customer journeys that help businesses acquire, retain, and grow customers. The company’s commitment to Amazing Service® and a customer-focused approach has been the cornerstone of its success. Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs Asset Management in its inaugural funding round, valuing the company at $2.7B. Discover more at www.nextiva.com.See more
