Terrible service. Support is completely lacking - I’ve spent over three hours on hold in the past two days trying to get assistance with setting up my phones, which is mandatory, and have received nothing. I even tried calling through sales, who answered quickly but then hung up on me. What will happen when a real issue arises? Their support chatbot is also disappointingly ineffective, which is quite a feat. Update - no one has contacted me from support or the company despite several written promises to do so. Our phones can’t receive calls, our voicemail is still non-functional, and it’s a total disaster with no one taking action. I’ve been on hold with support for over four hours today, once again.
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Nextiva powers over a million users and billions of interactions annually with its customer experience platform. From one AI-powered customer experience hub, Nextiva Unified-CXM transforms how businesses engage with their customers with orchestrated customer journeys that help businesses acquire, retain, and grow customers. The company’s commitment to Amazing Service® and a customer-focused approach has been the cornerstone of its success. Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs Asset Management in its inaugural funding round, valuing the company at $2.7B. Discover more at www.nextiva.com.See more
