I rarely leave reviews, but this experience needs to be documented.
In January 2026, I formally notified Nextiva that I did not intend to renew my service and that I wanted to port my business number to another carrier. I provided all requested verification information, including account details and security credentials.
Despite multiple follow-ups over several weeks, I received no confirmation that the port-out process had been initiated and no confirmation that my contract renewal had been cancelled.
Instead of resolution, I received silence.
Porting a number is a routine administrative process in the telecom industry. It should not require repeated escalation or external intervention. Yet that is exactly what this has required.
Due to the lack of response and failure to act on a lawful port-out request, I am now pursuing regulatory complaints and legal remedies to resolve what should have been a straightforward request.
Businesses rely on their phone systems. When a provider fails to respond to basic service termination and porting requests, that is not “Amazing Service™” — it is operational risk.
Proceed with caution.
EDIT:
Nextiva has responded publicly on this platform stating they would reach out to resolve the issue. A similar public response was made on another review platform with the same promise. In that instance, no follow-up ever occurred. Still waiting.
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Nextiva powers over a million users and billions of interactions annually with its customer experience platform. From one AI-powered customer experience hub, Nextiva Unified-CXM transforms how businesses engage with their customers with orchestrated customer journeys that help businesses acquire, retain, and grow customers. The company’s commitment to Amazing Service® and a customer-focused approach has been the cornerstone of its success. Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs Asset Management in its inaugural funding round, valuing the company at $2.7B. Discover more at www.nextiva.com.See more
