We arrived in Cancun well within the promised 60 minutes waiting time. The taxi ride had been fully paid for. But no, our taxi was not available because ‘we were late’ (which was not true). They then tried to talk us into paying cash for an alternative taxi, which we refused, but after 10 hours of flying, getting our suitcases and then having waited for another hour in which Nexus simply told us their car wouldn’t arrive and we had to take another one, we caved and I paid by creditcard. It would be refunded by a Nexus agent at our resort. This was not true; they told us to reach out to Nexus. Nexus told us to ask our own travel agent. I contacted Nexus multiple times, so did our agent, but to no avail. We still have no refund (and it’s almost 150 EUR) and Nexus simply refers back to our agent. Avoid booking Nexus and if you happen to get stuck with them, pay by card and keep all proof. I am currently trying to get my card insurer to solve the issue; Nexus is clearly not going to help.
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Since its grand opening in Jan, 2006, Nexus Holidays Toronto Inc. is known industry wide for its superior service, packaged tours, tailor- made products and competitive pricing in the market. More than 5000 clients within the Great Toronto Area each ye...