If I could give a zero-star review I would.This company continuously goes back on their word and does not care about their customers. We booked everything for our honeymoon and understandably, things were cancelled because of COVID-19. However, this is where everything went wrong. We were told we could move our trip to June...well everything was still cancelled so we chose a refund.It took them 5 MONTHS TO ISSUE A PARTIAL REFUND. And even then, we had to email EVERY DAY to try and get a response. They said the refund the would issue would include a cancellation fee. Now I am sure their insurance would have covered this but they still chose to pass it on to the customer.They then continued to change their minds about the cancellation fee. Initially they said it was $200. Then they said it was $350. Then finally they STOLE $400 from us.This company is horrible. I will NEVER deal with them again. I will actively go out of my way to ensure I can tell as many people about this as I can.Not only did we lose our jobs due to COVID, we now have lost a substantial amount of money that was meant to go to on our honeymoon.I hope you all can sleep at night.
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Since its grand opening in Jan, 2006, Nexus Holidays Toronto Inc. is known industry wide for its superior service, packaged tours, tailor- made products and competitive pricing in the market. More than 5000 clients within the Great Toronto Area each ye...