Absolutely the WORST airport transfer experience I’ve ever had.
I booked Nexus Private Shuttle in Cancun and scheduled my pickup for 5:45 AM for my 8:40 AM flight. This is an airport transfer service — timing is literally your entire job. Yet at 5:45 AM, no one showed up. No call. No message. Nothing.
When I called customer service, I was placed on hold and told the driver was “on the way” and to call back in 15 minutes if they didn’t arrive. Fifteen minutes later? Still no driver. I call back and sit on hold AGAIN, only to be told I should just get a taxi and that I would be reimbursed.
So let me get this straight — I paid $55 for a private shuttle that never showed up, then had to scramble at the last minute to find a taxi for $100 out of my own pocket while trying not to miss my international flight.
I was on vacation and limited on cash. This caused unnecessary stress, panic, and financial inconvenience. To make matters worse, I still have not been reimbursed as promised.
An airport transportation company that cannot manage basic punctuality or communication should not be in business. Completely unreliable, unprofessional, and unacceptable.
Do NOT rely on this company if you have an international flight with limited time.
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NexusTours is a leading destination management company (DMC) specializing in providing exceptional travel experiences across the Americas and the Caribbean. With over 25 years of industry expertise, we offer a comprehensive range of services, including airport transfers, tours and excursions, and personalized vacation packages. Our commitment to customer satisfaction is reflected in our dedication to delivering high-quality service, ensuring unforgettable experiences for travelers. NexusTours is proud to partner with some of the world’s top travel brands, focusing on innovation, reliability, and operational excellence to create memorable journeys for every guest.See more
