Waited 3 hours at the airport for our transfer. Which is ridiculous they kept telling us 30 minutes they are delayed.
Booked an excursion at the hotel and the rep gave us the wrong time to meet in the lobby. Missed the excursion. The rep said they would work on getting us reimbursed and I have not received an email back regarding this. After reading many reviews nexus is known for miscommunication which is not good. Hoping to hear back from them but not holding my breath
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NexusTours is a leading destination management company (DMC) specializing in providing exceptional travel experiences across the Americas and the Caribbean. With over 25 years of industry expertise, we offer a comprehensive range of services, including airport transfers, tours and excursions, and personalized vacation packages. Our commitment to customer satisfaction is reflected in our dedication to delivering high-quality service, ensuring unforgettable experiences for travelers. NexusTours is proud to partner with some of the world’s top travel brands, focusing on innovation, reliability, and operational excellence to create memorable journeys for every guest.See more
