We used NexusTours in Cancun this past week. We’ve been to different areas of Mexico numerous times before, including cancun, and believe me when I say this was THE WORST transfer experience we’ve ever had. We spoke with the representative at the airport, he told us it would be 10-20 minutes, which turned into an hour. We followed up and they said 5-10 more minutes, the driver is on the way. Another half hour goes by and the representative came over to our group and said our driver wasn’t coming and we’d now need to get a taxi. Keep in mind we had already paid for the service from Nexus. To our surprise, those guys were able to help get us a taxi within 15 minutes… however, this was $150 USD and we had to pay it upfront, but were promised a refund by the Nexus rep who would be at the resort each day. At this point we were just about two hours in on a what was already a long travel day so we just said fine let’s do it. Our stay at the resort was great and we had no complaints. Our last day came and we again had our airport transfer scheduled through nexus, unfortunately. To no surprise to us, they were an hour late and our resort had to make a number of calls before our driver finally showed up. We’re back in the states now but never received our refund for the taxi. The representative claimed she’d needed to open a case… sounds unlikely, but we’ll see I suppose. I highly recommend using any other service. I would give them 0 stars if I could.
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NexusTours is a leading destination management company (DMC) specializing in providing exceptional travel experiences across the Americas and the Caribbean. With over 25 years of industry expertise, we offer a comprehensive range of services, including airport transfers, tours and excursions, and personalized vacation packages. Our commitment to customer satisfaction is reflected in our dedication to delivering high-quality service, ensuring unforgettable experiences for travelers. NexusTours is proud to partner with some of the world’s top travel brands, focusing on innovation, reliability, and operational excellence to create memorable journeys for every guest.See more
