We had an incredibly frustrating experience attending the NFL game at a stadium on November 16. My wife, who is recovering from a foot injury, uses a mobility aid. Our tickets advised arriving early for accessibility accommodations, so we got in line by 2:30, an hour before kickoff. It took more than an hour to enter. The crowd was chaotic, and there were no clear directions or signs. The line barely moved, and my wife had to navigate the crowd to find any disability check-in, which didn’t exist. Only after kickoff did the police manage the crowd, but security was still lacking. We finally reached our entrance about 15 minutes after kickoff and were sent to another gate for accommodations. We were blamed for not alerting them sooner, despite the tickets providing no contact information and instructing us to arrive early. The designated seats were uncomfortably close to a busy concession stand, making it impossible for us to enjoy the game. We felt unsafe and stressed, especially with my wife's injury. The staff we approached were unhelpful, and something as simple as a barrier could have made a difference. Concerned for her safety, we returned to our original gate, only to be told we couldn't bring her scooter inside or store it anywhere. The repeated message from staff was to either leave the area or go home. We had followed the rules, arrived early, and remained courteous, yet we felt disregarded and endangered. In the end, after pleading with numerous staff members, we were finally helped by someone who arranged for us to store the scooter, allowing us to watch the game, albeit just in time for halftime. The overall lack of accessibility support and organization at such a major event was disappointing. I have reached out to several parties involved, but no one is taking responsibility.
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