nghomeimprovements.co.uk

Great quality Resin Driveway

Let's keep this real for all of you thinking of parting with your hard earned cash.1) Sales guy:Now I have to be honest, the sales guy that visited me was a lovely chap. As a salesman myself, I thought he did a great job of going through the process as well as why they charge so much. We went through colours, design, even the staged payments (1st straight away, 2nd after stage one, 3rd on the day the work is complete). He said I would get a dedicated project manager that would keep me up to date every step of the way. I had the feeling after getting the quote, that although it was twice the price of anywhere else, I was dealing with the right company.2) Project manager comes to do a site survey:The Project manager turned up and ran some fancy piece of kit over the front garden, which he said helps him see where cables and drains are under the ground - very hi-tech. He also let me know what workers would need access to water and power, so I showed him where they can get those from. He leaves and says they will be in touch to arrange the date for the work. All very professional and very good, I have a good feeling about them. I will say though, this is the last time I saw or heard from the project manager.3) Clear the garden and old drive to lay the base layers down:2 lovely and very professional guys, did a great job and also cleaned up after themselves whenever they had to get water through the house. They spent 3 days doing the work with some machinery that had been dropped off, and I couldn't praise them enough. When they left, I essentially had a tarmac drive with a ridge around it that I could park on after 48 hours, the only requisite was not to dry turn on the tarmac. Fantastic! As I still needed a wall built, the office staff agreed I would pay half of the 2nd stage payment at this point and the other half on completion of the wall. Very happy with that.3) Build the wall:This stage won't be relevant for most people, this was because I asked if they could remove a bush and replace with a wall. The stage 2 guys removed the bush, so now they were sending a bricky to build the wall. I had to chase for this, as I wasn't given any pro-active communication about when this would happen, but I got a return call to let me know that the materials would be delivered beforehand so that they are onsite ready for the day the bricklayer comes out and a date that the work would happen. He needed water and power as well, and also made sure my house wasn't left a mess as he went through. He did a great job on the wall, it looks fantastic. However, he decided to leave the pallet behind on the drive, never came back for it, so I had to get rid of that. Not the end of the world, but for the money this job cost, I would expect better there. But the office team spoke to me about it and were apologetic about this. Not great, but still a great job on the wall. I then payed the 2nd half of the stage payment.4) Cement the base of the wall to form a good barrier to the tarmac:We were told they could do it even if we weren't in as they wouldn't need anything, but I asked if they could still let us know so we could ensure they have access to park. We never got told what day they were coming, and it turns out they did needed water. Fortunately we have lovely neighbours who helped them out, but that could have gone wrong. Not great communication.5) Resin top:It took a few calls to find out when this was going to happen. They explained that it would have to be after a few days of nice weather and the fact that they had a backlog due to the poor weather we had been having, I can get on board with that. They would need power, so I asked if I could get at least a week preferably 2 weeks notice so I could book the time off. I then got a call saying they could do it "next week" and if I had a preference on day. I gave 2 days that would be preferable, and was told they would call back shortly, once the schedule was done. I never got a call back and had to chase 2 days later. But I got the date and the materials were delivered a few days before the date. When they turned up though they weren't happy about where the power was (same place I showed the PM). We found a workaround, but more luck than judgement. This time I was asked for the payment before the work was done, which wasn't what we agreed when the salesman came out. However, I was confident I wasn't working with cowboys, they just weren't great at communication, so I agreed to make the payment the day before. This went wrong when my account got frozen due to a security issue, but to be fair, they agreed for me to pay on the day of the installation.Negatives: Never saw the project manager after his first trip. Communication not pro-active enough. Process not exactly as explained initially.Positives:Except the leaving of pallet, very professional work team.Apologetic Office after mistakesExtremely happy with the resultRecommended

Date of experience: Apr 11, 2025