Admitted to Whiston Hospital for a TURP procedure on my prostate. Surgery went well I am told, but once I returned to Ward 4B it was a different story. I felt like an inconvenience a distraction to their day.After an operation patients are feeling vulnerable and seek support & some humanity, this was missing in my case.There was a lack of clear instructions & when I did not tell them each time i used the urine bottle so they could scan the contents of my bladder I was chastised in a loud & disrectfull voice so all the ward could hear.When no one responded to the call button/got back to me when I had hours previously asked a question I sort help at the reception hub. I was made to wait until all of them (6) had finished talking about their life outside their place of work. Once I had managed to attract their attention, I was told they would get back to me which they didn't.They do not care or to be disrupted from their chats.The discharge process was inordinately protracted. Pharmacy’s fault apparently although in my case I wasn't given anything so why the wait.Despite my requests for strong painkillers other than paracetamol. No advice on what problems I could expect on my return home, no provision of incontinence pants that I would need. No spare pair of pressure stockings. No strong laxative despite being asked each day if I had opened my bowels to which I answered NO. A tick box exercise only no action was taken. There were some unacceptable mistakes in my discharge letter which no one went through with me & which I only discovered at home.To say the treatment, I received in the ward was barely acceptable would be an understatement.Secondly there were 2 other patients ready to leave from mid morning & part of the afternoon but for reasons unknown were unable to leave & relinquish their beds. I thought the NHS had a shortage of beds, I wonder why!In summary Theatre staff excellent so nice & caring, put you at your ease.Ward staff unprofessional, uncaring & disrespectful & not interested in their patients, isn’t that their job ?, do they need retraining or the sack?A visit to my GP sorted out my severe constipation & I acquired stronger painkillers, why could the ward nursing staff have done this?
Claim your business profile now and gain access to all features and respond to customer reviews.
