No stars for a badly run doctors surgery.The doctors surgery in Eye seems to demonstrate a lack of compassion or genuine concern with unprofessional behaviour with patients. This is a true story regarding my friend. On arriving at her 80-year-old house bound mother on Wednesday 12th November 2025, her mother explained that the chiropodist that had seem her that morning noticed her left finger looked very swollen around her wedding ring, and she advised her to see the doctor as it looked possible infected. She said she had called the doctors several times and you are just placed in a long queue, so she tried the number only to find the same issue left on hold on call number 3 for ages. The surgery is only a ten-minute walk, so she proceeded to surgery with a photo of the swollen finger. It was 11:30 am that morning and the surgery was locked she could not open the door and she could see patients in the waiting area. She pressed the doorbell several times and finally a receptionist came from the back and let in her. The pictures of the swollen finger was shown to the receptionist, who didn’t seem concerned and said call an ambulance or take her to A&E. The surgery knows her mother’s history that she is house bound and has been since my father passed away in 2022 and that she is prone to panic attacks and would struggle with mobility issues to get into a taxi. “When did this receptionist suddenly become a qualified clinician/or dictator.” They must be employing staff with low IQ’s and training them down again, anyone with any level of common sense & customer/people training, would have said, we are fully booked at the moment, including our nurses, but if you don’t mind waiting in reception, If I could take your phone to the doctor/nurse when they are free, I get some advice on what to do. Nope you must call for an ambulance. When she arrived back at my mothers, they called the district nursing team and one did come out and advised to get my mother to A & E to have her wedding ring cut off. Again, they reiterated that we would not be able to get my mother out the house. The district nurse department called later that day and said get the fire brigade out, which we did and they came out within half an hour and cut the ring off and they received a nice donation in the post for their time. But they advised she should get a doctor to look at it. Why are these alleged so-called professional people hiding in their surgeries, asking the public to call out the emergency teams for something trivial, that A & E would say see your local GP or is it a case that it is so undesirably below their own to look at possible infected finger. I feel there is breaches of duty of care again, which will only lead to premature deaths, like her fathers. 48 hours on her finger is still badly swollen, with sepsis and 18 million individuals worldwide suffering from sepsis, which starts with infections and with the mortality rates ranging from 25% to 30% surely it was a simple task for a doctor to check the patient.Her sister who is also a carer for her mother has on numerous occasion had issue will the surgery being closed during surgery hours and having to ring the door to be let in to drop off a prescription.Photo's can be attached.
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