If I could give Harrow Health zero stars, I would. I had an appointment scheduled for this morning at 9:30am via video link. The clinic's normal practice is to send a link shortly before the appointment begins. I understand that clinicians sometimes run late. However, almost 20 minutes later, no-one had sent the link or bothered to call. I sent an email at 9:48am. No response. I then tried calling. Having been on hold for 20 minutes, I gave up. As I write this, it is now 10:30am and no-one has contacted me. To simply not show up to an appointment, with no explanation and no phone call or e-mail, is appalling. I am surprised that an organisation comprised of doctors and other clinical staff would exhibit such an inordinate level of unprofessionalism.
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