We ordered 2 very nice rugs from the Milton Keynes store, on the 5/01/26 with delivery on the 20/01/26 stated on the invoice. No communication was had from the store and so , on the 20 th, I rang to ask what time to expect my rugs. I was told that, unfortunately , even though the company was still selling the rug in the store, it didn’t actually have any stock of it. The delivery date would now be sometime in April. Feeling aggrieved that :A I was not told there was no stock at time of saleB That no communication was had from the company re the delay of delivery. I had to phone them. C The delivery date was 3 months on from the original expected date. In the small print, the contract states that a 3 week delay was acceptable and then,in even,smaller print a 5 week delay was acceptable . This was 12 weeks with no guarantee of delivery. So I decided to go into the shop on the 28/01 to express my disappointment but also ensure that April would be honoured.A very pleasant employee apologised and explained that the information in the phone call was incorrect and that the warehouse , in-fact, had 10 rugs. 7 had been allotted but 2 were ours. They would be on our floor by Monday 2/02. There had been a human error in dealing with our order and apologies were given.Today 29/01 we have a phone call from the store manager stating that the information given in store, on the 28th was wrong, again human error, and the actual delivery date was the 01/06. A whole 6 months after the initial order. Even he said that was ridiculous.He then tried to make out that he was doing me a huge favour by :a putting in an ‘early order ‘ to get a delivery in April. For some, bizarre reason, he thought this would please me ! B saying that if I wanted to cancel my order , he wouldn’t, charge me £25.00 .Having thought about it, I decided I still like the rugs so would accept the delivery in April, except he wouldn't guarantee that this would happen but ‘ it will be June’ for sure he says. Thoughts are: A basically, don’t buy from these guys unless you don’t mind waiting 6 months for your goods to arrive. B it’s funny how many times human error occurred so either the company isn’t training their staff correctly, their computer systems is rubbish or the stores manager is quite happy to blame his staff for everything. Any of which would have me handing in my notice . Not at all surprised the previous store manager has left the company. I’ve noticed the response to the last few 1 star reviews on Trust Pilot is ‘ we need more information’ A lazy response. Investigate if you need to but then write a full response for the public to see. Above is all the information you need to investigate this complaint.
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