I don’t understand all these 1 star reviews, especially the guy who got what he ordered (GUM) and still complained because he read the advert wrong. Some people, man. I’ve giving them 5 stars because yes, I ordered TROPICAL ICE and was shipped TROPICAL MANGO, but I called the number on the site, a lady answered right away, I send I would send a photo, she received my photo while I was still on the phone and within 10 minutes of hanging up, I had a new tracking number and a parcel on the way. I understand sometimes wrong items get shipped but the professionalism and speed in which she dealt with it was exceptional. My new parcel is yet to arrive so I’ll update this if it doesn’t but so far, exceptional service. I don’t believe in low scores for a genuine accident. They certainly aren’t a scam as others have stated because I ordered, it was shipped the same day and arrived (wrong of course) the day after. I’ve no doubt after seeing a few comments about wrong items being shipped that they will implement a new way of working so these things don’t happen again. Thanks, Nic Poches. Oh, and just to add, the money I paid for shipping the products back they gave me back in store credit so I’m not out anything.
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