Last month, when I first tried to program Nicrew’s 7-day timer, I was not successful. Then I re-read their instruction manual and saw that buried in the middle of it was a vital, poorly written instruction that should have been more clearly written and then highlighted by placing it at the very beginning of the manual. I managed to follow this instruction and then was able to program the timer successfully. Then I emailed Nicrew and suggested that they incorporate my revised version of their instruction and place it at the beginning of their manual. My revised version made it clear that, when programming the timer, the first step is programming the current time and that, when doing so, the on/auto/off function must be set to auto in order for the subsequent programming to work.Judy from Nicrew replied and thanked me enthusiastically for my advice. She wrote that Nicrew would revise their manual accordingly. I replied by inviting Judy to send me a scan of their revised manual once they began shipping it to accompany their timers. Instead, Judy promptly sent me a scan of Nicrew’s draft of a revised manual, one that clumsily incorporated my suggestion but, in this and in several other ways, was as almost as badly written as their original instruction manual. It is possible that Judy had inadvertently misunderstood my invitation but, given how clearly worded it was, I believed it far more likely that she was deliberately soliciting my additional advice. Flattered by her enthusiasm, I undertook what turned out to be a time-consuming and painstaking project: a comprehensive revision of Nicrew’s entire instruction manual. This comprehensive revision incorporated my initial suggestion and added another one: after programming the timer, the programmed settings can be manually overridden, but thereafter the timer has to be reset to auto in order for the programmed settings to resume their effectiveness. I then emailed this revised manual to Judy.Judy again thanked me, but that was the extent of her expression of gratitude. I replied that, in light of the big favor I had just done for Nicrew, I would appreciate it if Nicrew returned the favor by shipping to me four timers for free, which I would then give away to my friends. The cost to Nicrew of these timers, shipping included, would have been no more than $50.00. When I did not receive a reply from Judy, I reiterated my request, but neither she nor anyone else from Nicrew ever got back to me.Nicrew and their future customers will benefit a lot from the work I did revising their instruction manual. You would think then that Nicrew would have the good sense to be at least slightly generous to me. Unfortunately, such generosity has been conspicuously absent. To be sure, their 7-day timer is one of the best ones being made, but you may want to take my experience into account when considering which 7-day timer to purchase.
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