Placed an order for Chocolate Casino Chips for two big birthdays in our family at the very end of January. Order cost well over £100. Placed the order on 16th Jan 2026 expecting the parcel within the week to ten days as suggested on the website. Only being delivered now 5th Feb 2026Discovered only through the Tracking Info the order was being shipped from America - absolutely no information the website stating this. I ordered from Ninelife as I fully believed the order was coming from within the UK. The Tracking showed the parcel was received into the UK on 27th Jan but it's now taken 10 days for it to be delivered. Very disappointed with their replies when I emailed to politely query the order. Absolutely no transparency on the website about point of origin or true delivery dates. Will not use them again as I now do not trust them as a supplier.
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