The customer service is horrible. My bike fell over and the LCD screen cracked from the vibration. First, not a great sign for the durability, and second, they wouldn't pay for the replacement part. I'm hoping to sell it before something else happens because customer service will be no help. In response, thanks for making my point that you do nothing. A mountain bike should be able to fall over without being damaged so don’t buy this bike if you intend on riding it anywhere. I ordered the replacement part and asked for instructions on how to install and they sent me a video to fasten it to the handlebars but nothing about where to plug it in. Also the part has been replaced by a better monitor but they still sent me the old outdated one and STILL made me pay for it. I would NEVER buy one of these bikes again.
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Manufacturer of the world's most affordable carbon fiber electric bicycle.
