Avoid buying any expensive parts from these guys. Recently I needed a 12v Auxiliary battery for my car so I phoned Nirro and was told £240 for a used one or I could get a brand new genuine for £311. Audi sells the battery for £885 so I thought this is a great price and ordered the "brand new" battery. When asked the reason for the low price, was told the battery is old stock hence why the low price and will be sent to me in the manufactures original packaging.When we fitted the battery, it didn't work properly and turned out its actually faulty. The battery was coded as well and the exact error thrown is below.P0DAC00 - Hybrid/EV Battery Cell Balancing Circuit "A"Took the car to several mechanics who all advised the battery is faulty. So I phoned nirro several times asking for a refund. At first they asked me to find out how the battery was fitted. Then when I gave them this info, they said will call back. Got a call saying oh you've fitted it incorrectly and that you should have charged it first before fitting (never mentioned this when ordering) and that my mechanic is "uneducated". I explained the battery cells are out of balance and its not able to rebalance itself since its been sitting on the shelf for many years. The manufactures packaging in which the battery was sent to me is dated July 2019 so almost 7 years old. Nirro refused to admit the battery is faulty and they won't take it back so just a complete waste of £311 and time.I then booked the car with Audi and the Master technician at Audi Cheshire oaks also said the battery is faulty, its throwing an internal error and needs replacing. When I explained to him the procedure followed to install Nirros battery, he said this is perfectly fine and the idea that I need to charge it before fitting is nonsense. He said these battery's come charged and whoever is storing them is responsible for regular maintenance so the battery doesn't completely die out. It's clear the battery is faulty and they didn't even test it before sending it out. Avoid buying anything expensive since if its faulty, these guys will put the blame on you, your mechanic and fitting procedure. They won't take any responsibility. They will ask for how you fitted the part then say will call back later and when they do, will come up with strange nonsensical flaws in the procedure and deny the part is faulty.In the end I had to order the battery from Audi for £885 and when it arrived, the exact same fitting procedure used for nirros battery was also used to fit this one and the battery worked perfectly fine, all errors went away.
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