“My story is probably a bit different than most of your other customers who use your products. I started with the OmniTrader platform to familiarize myself with the underlying workings of the technology to determine if the basic platform would allow me to do all of the functions I needed independent of any specific trading rules. Early on I performed some non-complex trading to specifically exercise the platform for functionality, ease of use and dependability. I also spent time on the forum pages to ensure that Nirvana was committed to continued development of the platform and to see what other users were experiencing with the product. I was sold on OmniTrader. I had performed this exercise on a number of other trading platforms and came away disappointed. Once I determined that OmniTrader was the platform that I could work with, I researched a number of the plugin software modules to see if any of the products inspired a trading approach I could be comfortable with. I bought several modules and again tested them for functionality and ease of use. What this exercise led to was a lot of in depth research and testing on the underlying philosophy of each of the specific trading methodologies. Over time, using my understanding of the methodologies of these modules, I developed a set of trading rules that I became comfortable with. The GANN trading module served as the basis of my trading approach that I use today. I've made some additions in the area of scans that have personalized it more for me and now have a trading platform and trading approach I am comfortable and pleased with. The other area of the business I would mention and it is just as important as the software is customer support. As a past executive manager in the software industry, I am well aware of the importance of customer support. You learn very quickly that even though you may have industry leading software products, the lack of excellent customer support will negate any good will in almost every case. I will commend Nirvana's customer services and specifically note Nathan Dunham who has always done an excellent job and represents your firm well.”
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