I placed an order with Nish Hair on 3 December 2025.On 4 December, I received a notification from DHL requesting payment of an unexpected £60 customs duty, which was not clearly disclosed at the time of purchase. I immediately contacted both the company and DHL to cancel the order and refused delivery.The item was never delivered, never accepted, and never used.DHL later confirmed in writing that the customs invoice was cancelled and a full credit note was issued, meaning no customs or DHL charges were payable.Despite this, Nish Hair has stated that they will deduct logistics and return-related charges from my refund. However, I have not been provided with clear and verifiable proof of these deductions.It has now been around 3 months, and communication has been inconsistent, with delayed or no responses at times. The overall experience has not felt customer-friendly, especially given that the product was never received.I am still awaiting a fair and transparent resolution.
Claim your business profile now and gain access to all features and respond to customer reviews.
