I feel compelled to share my experience with Nish Hair so others can make informed decisions.As a cancer patient, wearing a wig is not simply about appearance — it is about dignity, confidence, and trying to feel normal during a very difficult journey. Because of this, I trusted Nish Hair when placing my order.Initially, I had a positive experience dealing with Maanavee. She was exceptionally helpful and patient while assisting me with my first order. My original wig was sent earlier than the dispatch date I had clearly requested. Maanavee helped resolve that situation by arranging an exchange and issuing me a credit note so I could purchase another wig.When placing the replacement order, I used that credit note but I also paid additional money using my debit card to cover the balance for two more items I purchased. Despite this, Nish Hair later stated that I had paid solely using the credit note, which is incorrect. I have proof of the payments I made.I truly appreciate the effort Maanavee made to assist me and support me through the process until her last working day, as she informed me herself. Unfortunately, after she left, the level of customer service and understanding I experienced changed significantly.When I received my replacement wig, the density and style did not suit my needs. I contacted customer support immediately while I was still in India and explained my situation, including the fact that I had very limited time before flying back overseas. Instead of receiving empathy or understanding, the responses I received felt dismissive and unnecessarily rude.I was also told that multiple tickets were being created, even though I was simply replying to the same email thread each time. If their system generates new tickets from responses, that is clearly a system issue and not something the customer should be blamed for.What disappointed me the most was the complete lack of compassion. I was not asking for anything unreasonable — just a small exception on humanitarian grounds as someone going through cancer treatment and urgently needing a suitable wig.Businesses often speak about supporting cancer patients and empowering confidence, but real support is shown through empathy and understanding when situations like this arise.Sadly, this entire experience has left me emotionally drained and deeply disappointed. I hope Nish Hair reflects on how situations like this are handled and how customer support communicates with vulnerable customers in the future.include information from above briefly as the number given by Maanavee was not reachable by calls as well as they never responded via message as well which leaves you only to send them emails that auto generates new ticket as per thrir blame
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