Update 05/12/2025My e-scooter has been returned to me untouched and not repaired. To add insult to injury, I now have to send my proof of purchase "for security reasons" before I can even get the app to recognise it again. I have today emailed NIU again telling them that no repair has been carried out. Never ever again will I touch any NIU product.****Update 02/12/2025Really f****** sinister imo. After providing the VIN number of my e-scooter to NIU when they asked for further details on here, I have discovered that my e-scooter has now disappeared from the list of owned vehicles in the NIU app on my phone. Luckily I have taken screenshots of all the vehicle details. What is the motive behind this? If they can remotely delete ownership details, what else can they do? I have never experienced the kind of incompetence that I have experienced with this company. I want to warn other customers not to purchase from them, irrespective of the massive discounts or incentives they offer you. Their customer service is TERRIBLE.I bought their KQi 3 Pro e-scooter in 2022. The charger failed within a year of purchase. I waited weeks and weeks for a replacement to be sent out, after contacting them countless times. It seemed like different parts of the company were fighting with each other!Recently the throttle has failed, out of warranty, and the website says that this part is unavailable to purchase, and to contact NIU. Doing this just puts you into an endless circle where nothing is done. A ticket is created, and then the agent refers you back to the website. Rinse and repeat.The first e-scooter performed ok for just about 2 years, but I needed a more powerful model for the steep hills here. I made the mistake of buying the KQi 300X. Within a year, it had started to fail. The e-scooter decelerates SHARPLY without warning when going down hills. The battery charges to 100% when it is set to stop at 80%. The auto-cruise function cuts out for no reason.I have returned it for a second time recently (the first so-called repair fixed nothing) and they have now cancelled the repair on their system. Conveniently to them, I now have no way of tracking what has happened to my e-scooter!!I am now going to insist on a full refund. If zero stars were available, they´d deserve it.
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