If I could give NO stars I would. The scooter stopped charging after a couple of rides and within 2 months of purchase. There was no accident or incident to cause this. It was $1300! Niu has done nothing to honor the warranty. They tell me I have to pay to ship it for repair. How do they not have a store in the NYC region where repair can be offered? They make awful low quality products and are awful in providing any service. I have a 2 year warranty. How can they ignore that and take no responsibility? It's disgusting and shameful.In response to the Niu outreach, this is the ticket #P251111000005I have not received a meaningful response yet. The bottom line is that a $1300 scooter should not stop working after a few rides. And then the resolution becomes the burden of the purchaser. Going back and forth and being told to pay to ship it across the country. It's unacceptable.I want to add that Niu posted a response to my review but they have done NOTHING! They try to make it look like they care but they don't. I gave the requested information and no one has followed up. Not surprising at all!
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