I signed up for NKO Club by Kendall Toole using a free 7-day trial. At no point during sign-up or within the app was I clearly informed how to cancel the membership. The app itself does not allow cancellation.I later discovered that cancellation requires logging into a separate website and completing multiple steps that are not clearly disclosed during the trial period.After the trial, I was unexpectedly charged $249.99 for an annual membership. I immediately contacted the company, but they refused a refund, stating that I had agreed to terms and conditions located on a separate page of their website.They also stated that they do not cancel memberships under any circumstances, even if contacted, and that it is entirely the customer’s responsibility to figure out how to cancel.Additionally, after being charged, my membership shows as active on the website, but when I log into the actual app, I have no access to the content I paid for. I am being charged for a service I cannot use.This issue could have been resolved easily with a refund, but instead the company has chosen to make the process extremely difficult over $249.99, leaving a very negative impression. I am sharing this experience so others can make an informed decision before signing up.*****UPDATE Dec 31: REFUND RECEIVED UNDER PRESSURE.After a month of the company refusing to refund me and making every excuse as to why it was "technically impossible," they suddenly issued a full refund. This only happened after I formally escalated my case to the CFPB, FTC, and my Attorney General. Their refund email came with a request: "We kindly ask that you consider updating or removing your Trustpilot review to reflect this resolution or any other public forums."*****SUSPICIOUS ACTIVITY & FAKE REVIEWS:Since my 1-star review, a surge of 5-star ratings has appeared. If you check Instagram, the owner (Kendall Toole) personally follows several of these "customers." Most suspiciously, one reviewer shares the same last name as the owner's boyfriend.Using a personal friend group to pad ratings and drown out honest experiences is a direct violation of Trustpilot’s guidelines. It’s clear this company is more focused on "reputation management" and "kindly asking" me to delete my posts than on ethical business. I am keeping this review up as a permanent warning: a refund doesn’t erase a month of stress, deceptive practices, or the attempt to bury the truth with biased reviews.
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