Last month I purchased a hairdryer accessory from this company which was described as suitable for all hairdryers. When it arrived it wouldn’t fit mine. I tried emailing them and messaging them through their website to request a refund but was completely ignored. As my payment was made through PayPal, I opened a dispute to get my money back. When they realised they were cornered, they eventually responded to PayPal, saying they would give a full refund but only if I returned the item.. to an address in Spain!! (I’m in the U.K.) This had to be send tracked and insured which cost me £10.65. Clearly their refund policy is an absolute joke as who is going to be prepared to do that?! Luckily PayPal agreed to meet the cost of this. They are now dragging out the PayPal dispute right up to the deadline date to give me my money back at the latest possible date, if at all. I felt compelled to write this review as I really hope I can save others from having the same horrific experience. By the way, all the items they sell are actually available on ebay at a fraction of the prices they charge, AND from kind cooperative sellers who will happily give you a quick and easy refund service if required. So to sum up... DO NOT BUY FROM THIS HORRIFIC COMPANY.
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