I have used Noirfonce for a couple of years now, and I used to be amazed by their service.
Back when they used DHL, the delivery notifications and speed were second to none. Unfortunately, since they switched to UPS, the experience has significantly declined.
While the notifications remain excellent, the actual delivery service is now subpar.
My most recent order sat stuck in my home country for an entire week before any movement occurred. Furthermore, unlike other vendors such as BestSecret, Noirfonce charges a fee for both initial delivery and returns, which makes the overall experience feel less customer-friendly.
The most disappointing part, however, was the refund process. I returned a pair of sneakers simply because I didn't like how they looked in person. Out of my original €97.94 purchase, I only received a refund of €72.67.
The breakdown they provided was frustrating:
€8.95 was deducted for shipping, which I accept as per their policy.
An additional €16.32 was deducted and labeled as "Tax." I live in Bulgaria which is part of Eurozone. Hence, no taxes should be charged.
When I contacted customer support to contest this, they claimed these were "return costs." It is incredibly inconsistent that shipping to my country costs less than €9, yet the "return costs" ballooned to over €25. Their own Terms and Conditions do not mention withholding tax or additional flat return fees beyond shipping.
It’s a shame to see a shop I once loved provide such a confusing and expensive return experience. I will be wary of ordering again until their pricing transparency improves.
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Supplying the world since 2015.
Noirfonce offers an online and in-store shopping experience of the best brands.
Enjoy the best selection of products from leading brands like Nike, Jordan, New Balance, Adidas, Asics, Puma, On, Veja, Timberland, Autry and more.
Fast and secure shipping
Authorized retailer - products 100% authentic -
Customer service available.
-- Noirfonce vous offre une expérience de shopping en ligne et en magasin d'une sélection de produits des meilleures marques du marché - Nous sommes distributeurs officiels de toutes les marques présentes sur notre site - Livraison rapide - Service client disponible et dédié - A très vite sur Noirfonce.fr
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