Our booking was nothing less than a complete disaster over the weekend, and I feel that we have been treated very poorly, apart from the disruption that was caused with our move. Firstly we were booked for a 10-12 Tonne truck - this never happened and the size of the truck was very small, and in very poor condition. Secondly our movers were supposedly: “professional movers”. This could not be further from the truth in the first instance.The evening before I received a call saying that an emergency had come up and that the removals would not be there until 12.30 pm. We booked for 8.30 am. When they arrived they looked at our furniture and belongings and tried to call their boss. We were at a loss when we saw the size and condition of the truck. They then sat in the truck for some time and then informed us they were leaving. My husband then spoke to someone on the workers phone as I had tried to phone the business number and was told the main person would phone me back. Never happened. They then negotiated to stay and must move what they could and a bigger truck would be sent on Sunday. We started to move items - they did not wrap any of our furniture in blankets and our lounge was soiled with brown strap marks. They had no shirts on, so perspiration transferred to our furniture. They were slow and had no idea on how to pack the truck properly or move furniture. My husband had to direct them. When they arrived at the new address they backed over the letterbox - which was very clear off the driveway. It was knocked completely over. They were slow and took forever to move the furniture. At one point I went out and found one of them sitting on my washing machine. What took three hours should have only take maximum of 2 hours. We then argued with someone over the phone about what we were charged. He then agreed to take some time off for travel the next day, given the wrong truck was sent. He was rude and unapologetic.The next day - another truck arrived and it was another small truck. We argued again with this guy. Once again unapologetic. The two guys sent were better than the day before. They at least wrapped the furniture properly and took greater care. We did not fit all the furniture in the truck, causing us to arrange on our own via truck and tailor. We once again had to debate the charges and the cost of two trips in heavy traffic due to the size of the truck. We were told that the letterbox would be fixed and they sent someone to try and fix it, but made it worse. I tried to inform them that it needed to be replaced given the material it was made from. This was ignored and now the letterbox looks even worse, despite sending photographs of what they did. No attempt to resolve my issues and have not replaced the letterbox as requested - despite a number of emails requesting this be addressed.
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