Having seen online that “product ships in 4-5 days”, I assumed I could order the Tuesday before Mother’s Day and it might arrive on time. What they don’t say is that shipping occurs after FULFILLMENT—which took more than an entire month. The Shopify app had my order status as “order placed” for 36 days, during which time I emailed the company multiple times to see what was up. The first response was barely human, stating that the order had been received and would be shipped. A week or so later I emailed again and received a much more personal response, detailing the issues the company had encountered with their ordering system and guaranteeing that my shipment would go out in 24-48 hours. That didn’t happen, and I emailed a third time to get an update with no response. My fourth and final email (the day before my shipment went out) contained a request for a refund and promise that I’d get a similar product from a different supplier. The next day my item was on the way, with no apology or correspondence from Nomisk. Let’s hope the product quality is better than their customer service.
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