My husband got me the Maia for Christmas. Even though I was a little irritated he would spend that much money on something I was sure wouldn’t work, I ended up loving it. This product is not going to be what you expect. The warming function is poor & the massage function does not feel like a massage. It’s actually painful & leaves you sore the next day. But I am someone who feels relief when targeted pain is applied over top of my chronic pain so it worked for me. I didn’t even open the box until mid-Jan & it stopped working on 2/5 & at that point it had been failing for a week! I cannot believe these companies have the nerve to sell products at this price that last for 3 weeks. I emailed Nomisk on 2/5. They never responded so I emailed again on 2/12. They responded on 2/12 asking for the order #. I responded on 2/13 with the order #. They responded on 2/13 & asked for more details & videos. I responded on 2/13 with the requested information. They responded on 2/13 asking if I’d like to try another unit & requested my address so they could send me one. I responded on 2/13 with my address & really positive feedback of their junky product. You would think a company would aim to keep customers who like their product happy? But I never received a response & of course never received the replacement. I emailed them on 2/28 to follow up & they still haven’t responded. Today is 3/5. One month since the product broke & longer than it actually worked. Absolutely horrible customer service. Total scam. I can’t believe they’ve lasted this long but I guess any business can make it with fake TikTok reviews. I will definitely be sharing my experience since this company stole my money.
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