I got for my wife and it didn’t meet her expectations. It didn’t get very hot(barely warm) and didn’t really feel the massaging in either of the settings. Website says under product says free shipping and returns but when I went to start the process of getting a refund, they tell me I have to pay for the shipping back to them. I screenshotted the free shipping and returns but they still made me pay for shipping back to them. You can’t call them at all and you have to email to get the refund process going. You also have to submit photos of the original box and working product but they say they won’t offer a refund if it doesn’t meet their standards.
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