This company is a complete scam. They sent a cheap knockoff instead of what I ordered, which did not match the pictures at all. They misrepresented the product as available domestically but won't refund unless I pay for return shipping to an international location. Their claim of hassle-free returns is a blatant lie. They state they cover return costs for defective items but refuse to do so for incorrect ones. What I received was NOT the non-toxic doll shown in the images; it was a cheap, toxic knockoff. This is entirely the company's fault, not mine. I strongly advise against shopping here! The so-called empathetic responses to comments are insincere. I've been communicating with customer service for weeks, exchanging 16 emails. They know they are misleading customers, and purchasing from this site carries a high risk of disappointment. Interactions with customer service are time-consuming and yield no positive results, only hollow apologies from underpaid staff. This situation is disgraceful.
Claim your business profile now and gain access to all features and respond to customer reviews.