This company is a complete scam. They sent a cheap knockoff instead of what I ordered, which did not match the pictures at all. They misrepresented the product as available domestically but won't refund unless I pay for return shipping to an international location. Their claim of hassle-free returns is a blatant lie. They state they cover return costs for defective items but refuse to do so for incorrect ones. What I received was NOT the non-toxic doll shown in the images; it was a cheap, toxic knockoff. This is entirely the company's fault, not mine. I strongly advise against shopping here! The so-called empathetic responses to comments are insincere. I've been communicating with customer service for weeks, exchanging 16 emails. They know they are misleading customers, and purchasing from this site carries a high risk of disappointment. Interactions with customer service are time-consuming and yield no positive results, only hollow apologies from underpaid staff. This situation is disgraceful.
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