I had a disappointing purchase experience with this company and after much difficulty getting it resolved, I shared a review on Trustpilot, Noraluxe responded on the public platform, with a kind note asking me to contact them again so that the case could be looked into and solutions explored. However, in a private message, they were quick to reiterate that they would not be doing that. Customer service was unhelpful. Additionally - this review received the same automated response as the original review - there is no follow up from Nora Luxe to resolve this.
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