I’ve placed previous orders with Nordic Socks and been happy with the goods, but now I’ve experienced their customer service dealing with faulty merchandise I will not be ordering from them again. One sock from my most recent order developed a hole the first time it was worn so a replacement was requested. Because the sock was bought in a pack of two pairs, Nordic are refusing to replace - apparently it’s impossible to open a pack of socks, extract one pair and send them to me. They cannot or will not explain why this is impossible. They also cannot or will not explain why they can’t replace the entire pack, though they were offered the whole pack back, obviously at their expense. Judging by this “process says no” response and the way their emails ignore points I’ve made, I’m not even sure that their emails are written by a human - they could be AI generated for all the help they give. When I asked for confirmation that a refund would be half the cost of the pack (£12.99 in the Black Friday sale) I was told £5.50 would be refunded so they aren’t even offering to refund the full cost of the faulty pair.
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