I purchased these socks as a gift, so I can’t comment on the quality of the product. My review is based solely on the ordering process.I placed my order on December 2nd as part of their Black Friday deal, purchasing six pairs of socks to send as gifts to six friends. The website stated that delivery would be via Royal Mail 48, which gave me ample time to receive the order and forward the gifts.However, after a week with no updates, I reached out to their customer service. I was informed that due to the overwhelming success of their Black Friday sale, they had run out of stock on one of the items and asked if I would like to choose an alternative. While I appreciated the option to make a change, this communication came far too late—not only a week after the socks should have arrived but only because I initiated contact. Ideally, they should have notified me of the stock issue shortly after I placed the order.I promptly replied with my preferred alternatives, but my response was never acknowledged. Instead, I endured multiple back-and-forth emails where I was repeatedly met with generic apologies rather than concrete updates or solutions. Eventually, after continued follow-ups, the socks finally arrived on December 22nd, missing the intended pre-Christmas delivery window. As a result, my friends received their gifts after Christmas.While I understand that delays can happen, the lack of proactive communication was frustrating. If they had set more realistic delivery expectations at checkout or provided an upfront warning about potential delays due to high demand, I would have been far less disappointed. Notably, a general delay notification was sent out on December 10th, eight days after my order was placed, which was far too late to be helpful.In summary, while the product may well be great, the ordering and communication process left much to be desired. Clearer communication and more timely updates would have significantly improved my experience.
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