I ordered 2 pairs as a Christmas gift for my partner, one of the socks had a big hole in the big toe part. I sent them a message about it so they apologized and told me I can choose between a refund and a 20% coupon. I told them I prefer a refund. The next Email they sent me the coupon saying their policy does not allow a refund. So why did you offer a refund if it's against policy? I don't understand. Also if you offer a coupon, offer one with a decent amount not a 20% one! All in all, terrible experience. Edit: Finally received reimbursement after many emails.
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