I purchased the "EARTH (3 PAIRS) - WOOL SOCKS" set in size XL from this brand, and unfortunately, the yellow pair was defective. Neither sock in the yellow pair was the correct size—one sock was smaller, and the other was larger, making them completely unusable as a matching set. I sent them photos of the issue and requested a replacement.Instead of addressing the issue appropriately, their response was that I would need to pay for return shipping and return the entire set in order to receive a refund, only to then repurchase the item. When I reiterated that the product I received was defective, their final reply was that the socks may have appeared different in size due to compression during packing and suggested I wash them at 30°C to "restore them to their original shape."This is beyond frustrating and seems like an attempt to manipulate the situation rather than take responsibility for a faulty product. The customer service response was dismissive and unhelpful. I was left with the impression that they were trying to avoid fixing their mistake at all costs.I will not be purchasing from them again and will be sharing my experience with others to ensure they don't go through the same poor service.
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