I've been a customer for several years and have consistently enjoyed a hassle-free experience. Last Christmas, I ordered a popular album that unfortunately was out of stock due to high demand. The service team notified me after a couple of months that my order would need to be canceled and refunded. I decided to forgo the refund as I still needed a gift. When I reached out months later, I was pleasantly surprised by the quick response from customer service, who provided a voucher code for a replacement. This could have been a frustrating situation, but the team made it easy and friendly. I’m glad my original order didn’t arrive, as now I have two great albums on the way!
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UK record store stocking hard-to-find indie music, alternative music, experimental music and electronica. Vinyl records a speciality.
