I've been purchasing from this company intermittently for a few years and have never encountered any issues. The service has always been prompt, straightforward, and reliable. Last Christmas, I ordered a reprint of a popular record. Unfortunately, due to high demand, the company couldn't fulfill the quantity they had ordered from the supplier. The website indicated it was on order, so I was fine with waiting. After a couple of months, their customer service contacted me to inform me that they had to cancel my order and issue a refund due to the unavailability of more copies. I told them not to worry about the refund, as I was looking for a replacement since this record was intended as a Christmas gift. However, life got busy and I forgot to follow up on the order until recently when I started thinking about this year's Christmas. I reached out to the support team, unsure if my inquiry would still be valid after several months. To my surprise, within five minutes, a representative responded with a voucher code for my replacement. Considering how frustrating this situation could have been, dealing with the support team was remarkably smooth. They were transparent, friendly, and highly efficient. I almost feel fortunate my original order didn’t go through, as now I have two fantastic records on the way and the comforting knowledge that I was well taken care of. Purchase from them, and you won’t regret it.
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UK record store stocking hard-to-find indie music, alternative music, experimental music and electronica. Vinyl records a speciality.
