It starts with a very helpful Amy guiding you through the process and assuring you all is well…... I was a little surprised to be asked to pay in advance – possibly should have agreed to the product only payment.First scheduled delivery failed – allegedly pump truck that needs to travel all the way to London to be repaired! I am sure there must be other options closer to Wellingborough.On the second date. the pump truck arrives on time, but the product truck arrives 3 hours late and with the sun setting in approx. 90 minutes leaving us to level-off the concrete in the dark. Whilst we knew we had ordered more than needed, we were assured the ‘tap would be turned off’ when we had what was needed. The delivery driver had other ideas and emptied the whole load into the hopper (part of the Pump) which left us with excess all over the garden. Add to this, the pipes then clogged up – something to do with the delivery drivers’ actions - there was a further 2 hours of clean-up in the dark.We were given assurances by the Pump Operator that not to worry about clean-up facilities, “you won’t know we’ve been here.” Unfortunately, the following morning, the whole street knew by the debris left during the so-called ‘clean-up’ which necessitated a further 4 hours of our time, pressure hose etc to try remedy the incompetence to follow-up their claims.I did manage to speak to a representative of the company (Tom), who I now know to be the Managing Director, assuring me he would look into the matter. THREE WEEKS on and I am still waiting!
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Northants Concrete & Screed Supply in Northamptonshire. 24/7 Concrete Suppliers in Kettering, Northampton, Wellingborough, Bedford, Corby, Milton Keynes
