Our experience with this company was an absolute nightmare. When we talked to them , we were quoted a price and told it couldn't be changed, but when the movers showed up, we were then called and told it would be $4000 more than what we're quoted because I didn't specify all the items when I did specify all items of furniture but was off my a few boxes. I explained we didn't have that much extra and the guy told me that he could do $2000 more and I'd have to leave some stuff so we'd agreed and the movers finally started to load the stuff. What was supposed to take them 2 to 3 hours ended up being 6 because everytime they would take something down they would sit in their truck and talk or smoke and finally we started helping bring our own stuff down and even took apart 2 of our own pieces of furniture because it was taking too long and we needed to get on the road. The 2 guys they sent didn't speak English at all and we had to either call the boss to communicate things to them or translate on our phones (there were so many people involved in this it was kind of ridiculous). We ended up leaving 2/3 of our stuff and still paying $2000 more than our quote. I'm not sure how being off by a few boxes ended with us leaving 2/3 of our stuff and paying so much more, but it. Finally, after 7 hours, we got on the road. We left on a Wednesday and was told we'd have our stuff by Saturday. Then they called and said next Wednesday, and then it changed several times, and we finally received our stuff 15 days later. Our stuff had been moved to several different trucks during that time, and several things were damaged. They said they reimburse use for our entertainment center but nothing in the boxes that was broke because they didn't pack them, and we did, but the boxes were absolutely smashed from being moved and thrown around. They sent one guy to unload who was pretty rude about everything we asked except when he told us about how much our stuff had been moved from truck to truck and tossed around. It's been a month now that we've had our stuff and still haven't been reimbursed for our entertainment center and everytime we call the main guy we dealt with Leo he gives us the run around saying he hasn't heard back from insurance about it. I'd stear far away from this company. Also, $1500 of what they quote goes to the 2 women you'll initially talk to who finds a truck and not even towards the actual moving cost.
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We are a woman owned and operated company with family values. We take pride in our name and promise to move you with integrity and professionalism. Our promises to you: 24/7 honest communication. You will have your Senior Moving Consultants email and direct number where you can call and text 24/7. Honest and Transparent Quotes. All items shown on inventory list with proper cubic feet. No hidden fees- all additional fees will be properly described, listed and priced on your binding estimate.
Please note that North Atlantic Van Lines LLC is a licensed interstate broker, DOT # 4188115, MC# 1613564. We are not a motor carrier and will not transport an individual shipper’s household goods, but will coordinate and arrange for the transportation of household goods by an FMCSA authorized motor carrier, whose charges will be determined by its published tariff. All estimated charges and final actual charges will be based upon the carrier’s tariff which is available for inspection from the carrier upon reasonable request.See more
