My travel companion has MS and faces mobility challenges. During our embarkation, there was no ramp available for her scooter, necessitating physical assistance to board, which took several minutes. One of the guards at the station expressed annoyance, insisting the train had to leave immediately, even though a helper was still onboard. This situation was distressing and could have been avoided with better facilities. Once aboard, the atmosphere changed entirely. The team, including members who were attentive and engaging, provided excellent service. The meals and wine were delightful and well-presented. We were seated with pleasant fellow travelers, which enriched our experience. Due to my companion's mobility issues, we were placed near a toilet, but it became out of service early on. We later requested it to be opened, which it was. Special thanks to one team member for his compassionate assistance; he offered practical advice and reassured my companion with endless patience. These challenges highlight that the service needs to be more accommodating for travelers with mobility issues. However, they did not diminish our overall experience, which was luxurious and indulgent, and we would happily do it again.
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The train service was launched in 2000, after careful restoration by Venice-Simplon Orient Express.
