What a chaotic experience this morning! Arriving at the station, my friend and I were not even listed as passengers. The check-in staff was unbothered, but I was unhappy not being on the list. We were then told of a two-hour delay due to planned repairs, which no one had informed us about. Additionally, the return journey would not stop at our station, yet some passengers had been notified. We were told to arrange our own taxis to get to York, which was unacceptable. Some paid £67 for taxis out of pocket. We were given the option to transfer our trip to next year or take a taxi. After a series of miscommunications and delays, my friend and I chose to go home, as many had already left. This was utterly frustrating.
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The train service was launched in 2000, after careful restoration by Venice-Simplon Orient Express.
