We traveled from Liverpool to Carlisle, and while the carriage was stunning and the setup lovely, that was where the experience ended. I've been holding back on this review until my complaint was addressed, but I still haven't received a response. The staff were great, and the food was acceptable. However, the experience was flat; we crossed the viaduct without any announcements, and the carriage was cold throughout the journey, forcing me to buy boots in Carlisle for warmth. This was our second trip; had it been our first, it would have been very disappointing. The service felt impersonal, contrary to the advertised experience.
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The train service was launched in 2000, after careful restoration by Venice-Simplon Orient Express.
