If it were possible, I would give a negative rating for this company. We booked a trip for the Cumbrian Coast Steam Special for April 4, 2026, in June. Yesterday, we received an email asking if we were well and looking forward to our journey, only to be informed that our trip had been removed from the schedule. Instead, we were offered a similar journey in July, which was not acceptable for a special birthday celebration. When I called reservations, I felt like an inconvenience and was given a take-it-or-leave-it option with no apology for the disrupted event. I felt poorly treated overall. Upon requesting a cancellation and refund, I was told it would be forwarded to management, but no mention of the refund was made. I have lost faith in this company and wish I had checked previous reviews before booking.
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The train service was launched in 2000, after careful restoration by Venice-Simplon Orient Express.
