HAD A BAD EXPERIENCE 3 MONTHS AGO WHERE STAFF WERE INEXPERIENCED BAD MOUTHING MANAGMENT AND THE OWNER. WE WERE DELAYED FOR NEARLY 2 HOURS AND COULD NOT GET A DRINK AND STAFF HAD NO IDEA WHAT TO DO. OUR CARRIAGE WAS FREEZING AS WE WERE NEAR THE DOOR OPENED FOR PASSENGERS TO ALIGHT WHILST WE WERE STOPPED. WE FINALLY GOT A COMPLINTARY GLASS OF CHAMPAGNE ONVE WE HAD SET OFF. I HAVE COMPLAINED SEVERAL TIMES TO THE OPERATIONS MANAGER. WE WERE TOLD BY THE DUTY MANAGER CHLOE THAT WE WOULD BE OFFERED SOMETHING THE NEXT DAY. WE ARE STILL WAITING . OVER £400 EACH FOR WHAT WAS MEANT TO BE AN EXPERIENCE OF A LIFETIME. I UNDERSTAND THINGS GO WRONG IE DELAY BUT IT SPOILT OUR EXPERIENCE BECAUSE IT WAS NOT HANDLED PROPERLEY AND THERE HAS BEEN NO CONTACT BACK WHICH HAS MADE THE CUSTOMER SERVICE NON EXISTENT. WE WERE NOT ASKING FOR THE WORLD BUT COMMON COURTESY AND MAYBE DISCOUNT TO GO AGAIN TO EXPERIENCE WHAT SHE SHOULD HAVE AFTER LESSONS HAD BEEN LEARNT. MAYBE THEY WILL NOW READ THIS AND TRY AND SORT SOMETHING THAT COULD HAVE BEEN RECTIFIED WEEKS AGO.
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The train service was launched in 2000, after careful restoration by Venice-Simplon Orient Express.
