My travel companion, who has MS and limited mobility, faced challenges during our embarkation. Unfortunately, there was no ramp for her mobility scooter, requiring physical assistance to board, which took some time. This caused some frustration for a guard at the station, who expressed concern about the train's departure, even though a helper was still onboard. This situation was distressing and could have been avoided with better accommodations. Once we were on the train, the experience transformed. The team, including attentive members, provided excellent service. The food and wine were delightful, and we enjoyed the company of lovely fellow travelers, enhancing our journey. Due to my companion's mobility needs, we were seated near a toilet, but it was out of service early on. We requested it to be opened later, which it was. Special thanks to one team member for his compassionate assistance; he offered practical suggestions and reassured my companion, showing remarkable patience and care. These challenges indicate that the service could improve its approach to travelers with mobility issues. However, despite these issues, they did not detract from our overall experience, which was luxurious and indulgent, and we would gladly do it again.
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The train service was launched in 2000, after careful restoration by Venice-Simplon Orient Express.
