Northern Rail consistently fails to provide a reliable service. Trains are frequently delayed or cancelled, and the situation has become so common that it’s almost impossible to plan a journey with confidence.If you want to book in advance, you run the risk of paying for a ticket on a service that may never run. But if you wait until the last minute to see whether the train is actually going ahead, ticket prices have already shot up. This feels like a form of price gouging; punishing passengers for trying to avoid the uncertainty Northern Rail themselves create.A train operator should provide reliability and fairness. Unfortunately, Northern Rail is failing on both fronts.
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