I received a quote for a 3 bed 2 bath apartment to move from NY to GA at $3,980. I thought this was too good to be true. I called back and added an additional twin mattress and a TV and the sales rep, Neil G. said the quote did not go up. A couple of days before delivery I received a call from a different rep, Will Ables, and he asked me to provide a list of all the bulk items that will NOT fit into a box. We did this and the quote went up to $5,380 which is totally acceptable, this sounded like a more accurate estimate. The day of delivery my quote went up to $8,556. They said I had 1,350 cubic feet instead of my original quote of 842 cubic feet and that I filled up the 26' truck. With no choice I had to pay but I was not happy. Also, no one advised me that it's cash or check only. I had paid the initial quote with a credit card. I called back both Neil and Will and to this day have not received a call back. A couple of days later I received a call from a customer service rep called Daisy Lee who said I will receive a $400 discount since the quote was off by so much. I put in my requested delivery date with her on June 22 for a delivery date of July 15. This was the last time I had any communication with the company. Daisy Lee stopped working there and no one told me. I would call to confirm my delivery date and get sent to voicemail and no call back. My delivery date came (a Saturday) and no truck. I had to wait until Monday to call. I had to cry and scream for someone to finally pay attention to me and call me back. They didn't want to give me the $400 discount that Daisy Lee had offered and that was another argument; I was livid. I got my delivery 6 days later after my requested day. The truck came and it was only about 40% full. It seems the movers in NY packed everything loosely to charge for more cubic feet. I wish I could upload the pictures that I took so you can see how empty the truck came. I was so disappointed, I really felt ripped off. It's not even about the money, if they had kept me in the loop through every step I would have been ok. They called me a couple of days ago and offered me $250 to remove my bad review and I declined. I hope this review helps someone.
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Northern Worldwide Vanlines is a company providing moving services at the highest level. Call our Reservation department anytime between 9 am to 5 pm Monday through Friday and we can help you with any and all your of upcoming moving needs. Our company makes it a point to align you with the best agents in the world so that you can have the greatest moving experience possible. So if your planning on moving out or moving in the future call us today so we can help you get there.See more
