northwesttradecentre.co.uk

4.5
4.5 Based on 34 reviews

...

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Kaiden
Stay away. Terrible service from James (General manager)

Purchased a car last year. (Golf GTD) The vehicle had a gearbox issue and after months of stress it was returned under warranty although they tried everything to avoid refunding me. Months on the vehicle/logbook was kept in my name and I received fines due to no insurance and tax although the vehicle was returned months prior.James had agreed they were responsible for these fines however isn't willing to pay for them or even speak to me when I call.He advised I would need to appeal with the court, which is a lengthy process and would also then mean I would have to attend court months down the line to plead our innocence, which would of course cause loss of earnings. Stay well away from these guys!Faulty cars and rubbish customer service.

1
Date of experience: Dec 22, 2025

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